Terms and Conditions


The legal stuff


Supplier

Fisher & Smiths
Camsey House
Fox Oak Park
Common Road
Dunnington
York YO19 5RZ
Please address any correspondence to this address.

Acceptance of Terms

By using this website you accept and agree to be bound by these Terms & Conditions.

Order Acceptance

When you place an order through this website we will send you an acknowledgment e-mail. This e-mail is not an order confirmation nor does it indicate that we accept your order.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the goods ordered.

If we are unable to supply you with the goods you have ordered within 30 calendar days or if we discover a mistake in the price or product details then we will send you a response by e-mail explaining why we are unable to accept your order. We reserve the right not to accept any order where the price is incorrect.

Pricing

All prices are in Sterling (£), include VAT and exclude delivery.

Delivery & Packing

Goods are usually dispatched within 3 working days but may take longer when not in stock or during peak times. In any event goods will be sent within 30 calendar days of receipt of your order (see Order Acceptance).

We shall not be liable to you for any delay or failure to deliver the goods within estimated timescales.

Express Delivery orders are given priority and will be dispatched as soon as possible using next day delivery which may require a signature.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. We will notify you of this when we receive the order.

Your Legal Right to Cancel

Under UK law you have the right to cancel your contract, for whatever reason, within 7 days beginning the day after you receive the goods. You will receive a full refund of the cost of the goods including any delivery costs. You will have to return the goods to us and will be responsible for the cost of return postage.

Please note that this right does not extend to CDs/DVDs/Computer Software that have been opened, nor to any goods that have been personalised.

You will be responsible for the goods while they are in your possession including when returned to us. We would therefore recommend that you re-use the original packaging and use a recorded and insured form of postage when returning goods.

Our Money Back Guarantee

Fisher & Smiths offer an extra money back guarantee up to 14 days after you receive your order. If you are not entirely happy for any reason then please contact us so that we can explain how to return the goods and provide a return reference number.

We will be happy to offer a refund of the cost of goods (delivery charges will not be refunded) provided they are in good condition, complete with all accessories and in their original packaging.

Please note this does not affect your legal right to cancel goods up to 7 days from receipt (see above) nor where goods are miss-described or faulty (see below).

Christmas Returns

Over the Christmas period we extend the time we allow for returns under our Money Back Guarantee. Goods ordered between 1st November and 24th December may be returned for a refund if received by us before 20th January.

Faulty & Miss-described Goods

Where goods are faulty or not as described please contact us to arrange a return within 30 days of ordering. We will be happy to offer a full refund including all delivery charges. Some brands offer extended warranties so please contact us if goods are faulty over 30 days after ordering, and we can confirm if they are indeed covered by an extended warranty.

Restrictions

We currently only accept orders for delivery within the UK & Europe.  All customers must be UK or European residents and over the age of 18.

Data Protection

Please view our Privacy Policy for details of how we will handle your personal data.

Governing Law

These Terms & Conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Statutory Rights

These Terms & Conditions are in addition to your statutory rights as a consumer which remains unaffected.

Links to Other Sites

This site contains links to other Third Party websites. All of the sites listed have been carefully selected by us and they are provided in good faith, however we offer no guarantees for the products or services that they offer and we are not responsible for their operations in any way.

Amendments to Our Services and Terms & Conditions

We reserve the right to make changes to our website, policies, and Terms & Conditions. Any changes will be posted on our website. It is your responsibility to check whether the Terms & Conditions have been revised, as use of our site after the date of any revision shall be deemed to constitute your acceptance of the revised Terms & Conditions.

Copyright

All elements of the website content and all logos, photography, graphics and software are protected by UK copyright laws. You are entitled to view the website and to print pages of the website for the sole purpose of placing an order with Fisher & Smiths. However, any copying or downloading from the website without written permission from Fisher & Smiths is strictly prohibited and will be deemed an infringement of copyright.